Throughout 2013, I met with hundreds of CIOs across the globe. Not only are these conversations one of the most enjoyable parts of my job, but they are also important to directing internal investment strategies. A critical topic that continues to be mentioned by all the CIOs I speak with is how to shift investment dollars from IT infrastructure to growth initiatives.According to the Gartner Group, an average of 64% of IT budgets is spent just to run the existing business, with only 36% left for growth and transformation. With this benchmark in mind, EMC has been delivering for several years now a strategy consisting of a Cloud Computing approach to storage, where storage is consumed as a service based on service level objectives, or SLOs. Even if companies don’t choose to deploy charge back models to storage consumers, the model gives new insight on how to dynamically optimize resources to best balance performance and SLO with capacity and cost.The EMC Cloud Computing Storage Strategy embraces choice, with three alternative delivery models: Best of Breed, Proven Infrastructure, and Converged Infrastructure.The first model consists of Best-of-Breed components and technologies to enable cloud build out through a combination of trusted products such as VMAX, VNX, VPLEX, RecoverPoint, and the EMC portfolio of back up, recovery and archiving product. AIR Worldwide, an aviation support company, chose this approach for their IT Transformation to private cloud. By consolidating its storage with EMC VNX and the Fully Automated Storage Tiering (FAST) Suite, AIR improved its modeling ability by 10 times and decreased overall costs by 30%. Listen to AAR CORP’s Vice President of IT Operations, Jim Gross, explain why they trusted EMC for its journey to private cloud.The second delivery model uses a Proven Infrastructure approach leveraging EMC’s VSPEX initiative, enabling technology providers and EMC’s channel partners to deliver tested componentry through validated reference designs. Segyung BriteStone, a semiconductor supplier, implemented EMC VSPEX, reducing the need for storage capacity by 50 percent and yielding a 35% total cost of ownership (TCO) savings. Click here for more information on why this approach worked best for their environment.The third Converged Infrastructure approach delivers Virtual Computing Environments that are workload-optimized for particular applications, such as SAP, Oracle, end user computing/VDI environments and other applications, through a joint venture with VMware and Cisco called VCE. Watch House of Brick Technologies Chief Executive Officer Nathan Biggs and Chief Technology Officer Dave Welch discuss why they chose EMC’s converged infrastructure approach for the most demanding Oracle database environments. House of Brick Technologies was able to use Flash, VMware, and EMC VMAX- and EMC VNX-based Vblock specialized system for high-performance databases.Three different customers, three different choices for cloud infrastructure, all delivering transformational results by enabling a shift in investment from simply running the business, to accelerating growth and transformation.So where are you in your journey to the cloud?
2016 is the year EMC and VMware are going “all in” when it comes to the hyper-converged infrastructure appliance marketplace. We took all the hard learnt lessons from the EVO:RAIL experience, and went back to the drawing board in late 2015… It was clear, we needed to go faster in HCIA as we were getting out-run by the startup ecosystem.Read what EMC has been up to in Chad’s full post on his Virtual Geek blog.
New personalization settings offering more flexibility to streamline and expedite your service & support experienceIt’s no great revelation that expectations for customer service and support have shifted dramatically in the last decade. Customers expect options, whether it be to interact directly with a live individual (phone), through technology (chat), or automated by data-driven technology (apps). And those who prefer to interact online expect an experience that is intelligent enough to anticipate their needs, to ‘know’ their preferences.For example, I prefer to order pizza online. There’s no fear that my order was misunderstood because everything is clearly identified with the steps and topping selections laid out for me. My address and payment information are stored so I don’t need to spend extra time typing the same information every time I order and I can repeat my last order with minimal steps further expediting the process. I’ve got no time for extra steps…I’m hungry!But what if you’ve got someone with a severe food allergy? You might want to speak with someone to be reassured that your order is being treated with the utmost care. It’s great that you always have that option available should you need it.With the July 15, 2017 release of Dell EMC Online Support, we’re introducing simple, yet powerful personalization features. New site preference settings, managed by designated Company Administrators, offer customers the flexibility to decide how they want to engage with Dell EMC for specific support activities. By knowing our customer’s preferences in advance we are able to offer a more personalized service and support experience.Introducing AutoCRU Customer Replaceable Units (CRU) are specific assemblies, components, or individual parts of designated Dell EMC equipment that customers are authorized to self-replace.Dell EMC is pleased to offer the new AutoCRU program to our customers. This program streamlines the part replacement process and reduces the number of interactions between customers and Dell EMC service personnel.Now there is more transparency and automation through Online Support. Customers can indicate one of three CRU Preference options for delivery of their CRU eligible parts: Note: The CRU Program only applies to product models and components classified as Customer Replaceable Units (CRUs). All components not classified as Customer Replaceable Units (CRUs) will continue to require replacement by authorized Dell EMC field engineers. For a list of the hardware components that are designated as CRU for a specific hardware system, please visit the Product Warranty & Maintenance Table.Of course the ability to service our customers in accordance with their CRU Preference selection is dependent upon having identified the correct designated contacts and shipping details. Now, this information can easily be maintained and updated within Online Support.The following details for a given site can be found and updated under the new Site Preferences tab within Company Administration:Shipping ContactShipping AddressOnsite Scheduling ContactAlternate Onsite Scheduling Contact CRU Option DeclinedFor customers who do not wish to self-install CRU eligible parts. Always ContactFor customers who prefer a heads up and want to be notified prior to part shipment. AutoCRU EnabledThe optimal choice for do-it-yourself customers who prefer a low touch experience. CRU eligible parts are automatically dispatched to the install site expediting completion of a service event by reducing the number of required contact points. Company Administrators: Your Action Required!In order to take advantage of these new features, Company Administrators should login to their Dell EMC Online Support account and configure the new Site Preferences settings from the ‘Company Sites’ tab within Company Administration. For step-by-step instructions, see the CRU and Onsite Preferences Overview or visit Online Support Help.Note: Only Company Administrators can view and edit site preferences via the Site Preferences tab within Company Administration. Partners and Non-Administrators can view but not modify the information. Feedback & Additional ResourcesAs we share updates on the latest Online Support functionality we’d love to hear your thoughts. How can we continue to improve your Online Support experience? We invite you to submit your feedback and ideas through the Help and Feedback form.For tips and tricks to enhance your online experience, visit the Tip of the Month archives in the Connect with Customer Service community.Stephanie PirrongDell EMC Services MarketingFollow Us @DellEMCSupport
Direct2Dell is designed to bring you news and stories about Dell people, products, services, partners and customers. Often those customers need support for their Dell products. For that, our Dell Support team continuously updates a library of articles called the Knowledge Base.In an effort to make that information even easier to find when you need it, each Friday I will bring you a list of the most highly reviewed articles with appropriate responses to the latest trends we are seeing in our customer inquiries.With these publications you can stay informed about the latest troubleshooting guides and resolutions across various client system lines.Questions about these issues should be left in our Support Forums where trained staff are available to assist, rather than commenting here on Direct2Dell.You can also contact Dell Customer Service or Dell Technical Support for assistance. And, as always, our @DellCares and @DellCaresPro teams are just a tweet away for help.This week we’ve seen a lot of interest in these topics:Learn how to fix common issues that could occur with a laptop battery DellProTips to resolve laptop LCD issuesBacklit keyboard not working? Try this!Installing Win7 on systems with Skylake chipsets What’s new with the Dell S2716DG monitorDCPM Thunderbolt warning message after installing the latest system BIOSLearn more about Dell Display Note Software for touch commercial displaysEnable caching on mSata SSD installed laptopsFix light leakage on an LCD monitor or notebook screenRe-installing Win7 on a system with both an mSATA and a regular hard drive